This article has been created to inform schools on the best practice of adding, updating or removing a student contact's phone number in PowerSchool. Please select the following if you wish to skip to:
1. Add a new phone number to a contact.
2. Update an existing phone number to a contact.
3. Remove a phone number from a contact.
Prerequisites:
1. Navigate to the Student Contacts Module. If you do not know how to do this, please click here.
2. Select Contact. This is the contact whose details you are updating. In this case, we selected the mother.
Adding a New Phone Number
STEP 1. Scroll down to Phone Numbers. Click the Add Phone button.
STEP 2. Select Phone Number type, and enter Phone Number in a 111-222-3333 format. Tick all boxes that apply to the contact. Click the Submit button when complete.
STEP 3. The new phone number has been added to the contact.
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Updating an Existing Phone Number
STEP 1. Locate the phone number you wish to update. Click the corresponding Pen button.
STEP 2. Update all details in the Add Phone form, and enter Phone Number in a 111-222-3333 format. Click the Submit button when complete.
STEP 3. The contact's phone number has been updated.
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STEP 4: Update the phone number on the student summary page. The Student Summary Page must be updated any time the primary caregiver phone number is updated in the contact module.
Navigate to the student Summary page > Update phone number of primary caregiver
Removing an Existing Phone Number
STEP 1. Locate the Phone Number you wish to remove. Click the corresponding Dash button.
STEP 2. When the Delete Phone prompt pops up, click the Delete button.
STEP 3. The contact's phone number has been removed.
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If this does not address your issue, please try one of our other Knowledge Base articles and leave feedback below.