Option 1: Email
- Start by searching your inbox for the last email regarding your ticket.
- Once located click reply and respond to the email.
If your response is within 2 days of your ticket closing it will automatically reopen your ticket. Responses after 2 days will create a new associated ticket.
Option 2: Service Desk
Please note tickets can only be reopened within 2 days of closing. After 2 days you must create a new ticket.
- Start by finding the ticket you would like to reopen.
- Click Select All from the Status Class drop-down to include all tickets or chose only Completed to view your closed tickets
- Select the title of the ticket you would like to reopen.
- After you have opened the ticket click on Comment.
4. Enter a comment in the box provided and click Save. Your ticket will be reopened, and a technician will get back to you.
If this does not address your issue, please try one of our other Knowledge Base articles and leave feedback below.