This article has been created to inform schools on the best practice of designating an emergency contact in PowerSchool. Before proceeding, please read the following bullet points to ensure that you are using the Student Contacts Module correctly.
1. Please DO NOT delete a contact. This contact may be associated with multiple students, or you may need to re-associate them to a student at a later date.
2. If you are unable to dissociate a contact from a student, please submit a ticket by clicking here.
Prerequisites
Step 1. Navigate to the Student Contacts Module. If you do not know how to do this, please click here.
Step 2. Review Contacts list.
- If the contact IS NOT in the list, you may need to create a new one. Please follow the guidance on how to Create a New Contact.
- If the contact IS in the list, please VERIFY that their information is correct and proceed to the next step. Please follow the guidance on Verifying Contact Information.
Associating a Student to a Contact
STEP 1. Verify all contact information is correct, including Name, Email, Address and Phone Number.
STEP 2: Scroll down to the Students section of the contact. Click the Add Students button.
STEP 3. When the student search opens, type partial names and the wild card symbol (%) to search students. Click the magnifying glass button highlighted. Additional pages will be noted at bottom of search results. If the search has too many results, you will want to rerun your search with more specific criteria.
STEP 4. Check the box of the student you wish to associate. Select the contact's relationship to the student and click the OK button.
STEP 5. Click the Submit button at bottom of page when you have completed entering all information. The contact will then be added to the Student's record.
Removing a Contact Association to a Student
Step 1. Identify the contact whose association you wish to add or remove. Click the Dash button corresponding to the contact.
Step 2. A pop up will appear. Select the appropriate action based on the following:
- If this contact has a Parent Portal Account and should not continue to have access, choose Delete and Update Access.
- If this contact does not have a Parent Portal account, you can click Delete Only.
Step 3. The contact's association to the student has been removed.
Re-associating a Contact to a Student
For guidance on how to do this, please click here.
If this does not address your issue, please try one of our other Knowledge Base articles and leave feedback below.