Popular Services

Support for SPS applications. This DOES NOT include Microsoft 365 applications (Teams, Word, Excel, Outlook)

Attachments, Attendance, Data Quality, Discipline, Enrollment and Assignments, Fees, Grading, Parent Portal, Mailing Labels, Night School, Scheduling, Student School Assignments, Student Success Plans, Summer School, and Transcripts.

Request support or a change from the IT Helpdesk. Services include: SPS accounts (email), SPS-approved applications, IT-supported hardware, and network (Wi-Fi).

Calculating Final Grades, Co-Teacher Access, Entering Grades, Report Missing Classes, Report Missing Students, and Setting up Gradebook.

Schedule a laptop appointment with SPS Technology Operations.

Access to the Purchase New Hardware service to view, download, and request quotes IS LIMITED TO Principals, Assistant Principals, Principal Clerks, and Technology Coordinators.  If you are not a member of this group, please work with your school office to obtain a quote. 

If you are a Principal, Assistant Principal, or Principal Clerk, please make sure you are using the web browser EDGE AND ARE LOGGED INTO THE SERVICE DESK (your name should appear in the upper right corner). If you are not logged in, please close your browser, reopen EDGE AND LOG IN, the option will now appear.  Click  Open Ticket to submit your request.  Thank you.

This ticket form is for support of MCAS, its administration and its testing application.

This ticket form is for school administrators to submit a request(s) to appoint a staff member as the Technology Coordinator (CSTC/Stipend) of their building.

Access, Request a New Report, Request a Change to an Existing Report, and Report Issues.

This ticket form is for SPS staff to request the creation of an unofficial Microsoft Team for their use.

It is a priority for the Springfield Public Schools and OITA to ensure that schools and district departments are empowered to procure and use software that will support instructional and operational purposes. Considering the number of schools and departments as well as the diversity of needed software, this process and timeline define what is necessary to ensure that OITA can provide the necessary support.

Insufficient funds message, Login issues with employee ID, No light on card reader, and Print release issues.

Support for the Company Portal application, Windows OS, Re-imaging, and the Image Stick Creator tool.