Services A-Z (37)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

B

Buying Technology Guidelines, Quotes, and Munis Instructions

Buying Technology Overview, Training PowerPoint and Handouts

C

Cannot See "Purchase New Hardware" Above?

Are you a Principal, Assistant Principal, or Principal Clerk?  Did you Log In to Office 365? Access to the Purchase New Hardware service (view, download, and request quotes) is limited to Principals, Assistant Principals, and Principal Clerks.. If you do not have access, please submit a request.

D

Data Warehouse Support

Access, Request a New Report, Request a Change to an Existing Report, and Report Issues.

Device (Computer) Support

Support for SPS laptops, desktops, tablets, interactive boards, projectors, iPads, and document cameras.

Digital Learning Training

District Approved Software

G

Guest Wi-Fi Access

Request access for a guest to connect to the SPSWIFI-GUEST Wi-Fi network.

L

Let us know how we're doing

Provide feedback on the Service Desk website and/or OITA.

M

MCAS

Support for MCAS

N

Network Connectivity Support

Support for Ethernet/Wi-Fi internet access, and Anywhere Access VPN.

Non-SPS Staff Laptop Request Form

Form to request a SPS Laptop for a non-SPS employee.

O

Office 365 Support

Support for all Microsoft Office applications, Microsoft Teams, and Microsoft OneDrive.

Other Software/Applications

P

Papercut

Insufficient funds message, Login issues with employee ID, No light on card reader, and Print release issues.

Personal Device Removal from SPS-WIFI

Request your personal device be removed from SPS-WIFI.

Place Supply Order

PowerSchool, Schoology, and Unified Classroom Admin Support

Attendance, Data Quality, Discipline, Enrollment and Assignments, Fees, Grading, Parent Portal, Mailing Labels, Night School, Scheduling, Staff Name Change, Student School Assignments, Student Success Plans, Summer School, and Transcripts.

PowerTeacher, Schoology, and Unified Classroom Teacher Support

Calculating Final Grades, Co-Teacher Access, Entering Grades, Report Missing Classes, Report Missing Students, and Setting up Gradebook.

Professional Development

R

Request Access to SPS Services Outside of the Country

Ticket form to request for a staff or student to be able to access the SPS services out of the United States and Puerto Rico.

Request for Data

Request for New Course

Request to Purchase Unapproved Software

Research Request

Restrict Student Access to Service(s)

This ticket form is for school administration to submit a request to suspend sending email and/or internet access for students.

S

Safety & Security Support

Support for security cameras, access control, and alarm systems.

Schedule a Laptop Appointment

Schedule a laptop appointment.

Schedule a OS Upgrade Appointment

Schedule an OS upgrade.

Software Center and Re-Imaging Support

Support for the Software Center application, Windows 10 Feature Updates, re-imaging, and the Image Stick Creator tool.

Springfield Effective Educator Development System (SEEDS / TeachPoint)

SPS Account & Email Support

Support for network accounts, email, calendar, and passwords.

Submit Copy Job

T

Technology Coordinator Request Form

This ticket form is for schools to submit a request(s) to appoint a staff member as the technology coordinator of their building.

Technology Lending Library

U

V

VoIP & Cisco Phone Support

Support for new phone/extension request, voicemail, and Cisco phones.